Six free tools to help you stay in control of your betting
Set your own maximum deposit limit — daily, weekly, or monthly. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling-off period.
Most EffectiveSet a cap on how much you can lose within a given period. Once that limit is reached, your betting will be stopped automatically.
Set a maximum time for your platform sessions. When that time is up, you'll see a warning and be given the option to log out automatically.
New FeaturesIf you feel like you need a break, temporarily suspend your account for anywhere from 1 day to 6 weeks. During this period, you won't be able to log in or place bets.
Close your account entirely for a period of 6 months to 5 years. Any attempt to open a new account during this time will be blocked.
Permanent ProtectionView a complete record of your betting and deposits over the past 7, 30, or 90 days. Understanding your own patterns makes it easier to make informed decisions.
Activating every protection tool is straightforward — no extra charges apply
Log in to the website or app. On desktop, click the profile icon in the top right corner.
Step OneFrom the profile menu, select the "Responsible Gaming" option.
Step TwoChoose the tool you need — deposit limit, loss limit, or session time — and set your amount or duration.
Step ThreeTo keep your account secure, any limit change triggers an OTP sent to your registered mobile number. Confirm the change with the OTP.
Step FourNew limits take effect the moment they are set. A 24-hour cooling-off period applies when increasing a limit.
Step FiveIf you have trouble activating any tool or want to self-exclude, just reach out via live chat.
At any timeIf you notice these signs, don't wait — get help now. Acting early can prevent a much bigger problem down the line.
You keep depositing beyond your preset limit, or you're using money set aside for other needs on betting.
You're placing bigger and bigger bets to recover losses — and breaking out of that cycle is getting harder.
Betting feels more important than work, family, or sleep — or you find yourself lying about your betting.
You've tried to stop many times but can't — you feel restless or anxious when you're not betting.
These signs do not make you a bad person — This is a problem, and problems have solutions. Contact the juya9 Help Centre, activate self-exclusion, and talk to someone you trust.
Answer these questions honestly. If three or more answers are "yes", it's time to seek help.
Do you regularly deposit more than you planned for the week?
Have you tried to cut back on betting more than once, but couldn't follow through?
Have you ever hidden the truth about your betting from family or friends?
After a loss, have you placed even bigger bets trying to "win it back"?
Is betting negatively affecting your work, relationships, or sleep?
Do you feel restless, irritable, or anxious when you're not betting?
Recognizing the problem is the first step. Follow the steps below to get started.
Acknowledging that there is a problem is the hardest but most important step. It is not a sign of weakness — it takes real courage.
Set a deposit limit or cooling-off period from your account settings. It takes less than 30 seconds.
Simply tell us via live chat: "I want to self-exclude." The process begins immediately — no questions asked, no judgment.
Let a family member or close friend know what you're going through. Having someone in your corner makes it much easier than facing it alone.
Betting addiction is a mental health condition. If you need help, please consult a mental health professional.
Responsible gaming at juya9 isn't a business strategy — it's an ethical obligation.
Juya9 never pressures users to bet more or raise their limits. Our bonus offers are never sent with responsible gambling tools disabled.
If unusual betting patterns are detected on any account, juya9 proactively alerts the user and offers support.
Age verification is mandatory at registration. Accounts flagged as suspicious cannot operate without completing KYC verification.
Your real-money balance remains yours during self-exclusion — you can still withdraw it. juya9 never withholds funds under the pretext of protective tools.
You don't need to give a reason or answer any questions to self-exclude or ask for help. The support team assists with full confidentiality.
The answer is yes — but with conditions. Just as going to the cinema or eating out counts as entertainment, online betting can be the same — as long as you stay within your budget, accept that losses are part of the experience, and never rely on winnings to cover living expenses.
Many people in Bangladesh enjoy the thrill of placing a bet while watching a cricket match. The problem starts when that thrill turns into a need to chase losses. Recognising that moment is what matters.
Responsible gambling means following three principles. First, only bet money you can afford to lose without it affecting your daily life. Second, never treat betting as a source of income — losses are inevitable no matter how skilled you are. Third, do not use betting as an escape from stress, loneliness, or depression.
A deposit limit is the simplest yet most effective protective tool available. Say you decide to spend a maximum of ৳500 on betting per month — once that limit is set, there's no way to ignore it. You won't be able to deposit more on impulse or after a losing streak. On juya9, reducing your deposit limit takes effect immediately, but increasing it requires a 24-hour waiting period — and that's by design.
Some people think that after self-excluding they can simply open a new account. juya9 works to prevent this. Any attempt to open a new account using the same name, phone number, or device during an active self-exclusion period will be blocked. That said, no system is completely foolproof — which is why it is important to complement self-exclusion with support from family or friends and professional counselling.
If someone close to you — a family member or friend — feels that betting is causing them problems, talk to them directly. Be compassionate, not angry or accusatory. Reach out to the juya9 Help Centre and they can help activate protective tools on that person's account. Remember: addiction is an illness — the answer is support, not blame.
Some people wonder — why would a betting company encourage users to bet less? The answer is that building long-term trust is the foundation of a sustainable business. If a user develops a problem and causes hardship for their family, that story spreads throughout the community. juya9 wants people in Bangladesh to still trust us 10 years from now. That is only possible if we genuinely care about our users' wellbeing.
If you need help right now:
Live Chat: available 24/7
Email: support@juya9.my
Simply type "I want to self-exclude" and the process will begin.
Betting addiction is a recognised mental health condition. With timely help, full recovery is possible.
Get Help
Juya9 does not allow anyone under 18 to access the platform. This is not just a rule — it is our ethical responsibility.
Set your betting limits on juya9, review your history regularly, and always keep entertainment just that — entertainment.
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