Juya9 Privacy Policy – How Your Personal Information Is Protected

1Introduction & Scope

Juya9 ("we" or "the platform") is committed to protecting the privacy of all users — registered or not — who use the services provided through the juya9.my website and mobile app. This Privacy Policy ("Policy") explains how we collect, process, and safeguard your information.

By using juya9's services, you agree to the terms of this policy. If you have any objection, please discontinue use of the service and Help Centre Contact us.

• This policy applies to all services, features, and products offered on juya9.my.
• Our Terms & Conditions and Responsible Gaming guidelines also complement this policy.
• You will be notified in advance at your registered email address if the policy changes.

2Information We Collect

Juya9 only collects the information that is necessary — collecting irrelevant or excessive data goes against our policy. The list of data we collect is provided below.

Information Provided Directly (at Registration):

• Full name (as on national ID)
• Date of Birth
• Mobile Number & Email Address
• ID document image for KYC verification
• Payment method details (bKash/Nagad number — full account numbers are not stored)

Automatically collected information (during use of the service):

• Device type, operating system, and browser version
• IP address & approximate location
• Session duration, pages visited, and features used
• Betting history and transaction records
• Live Chat & Support Ticket Conversations

3Purpose of Data Collection

Juya9 collects each type of information for a specific purpose. Below is a clear, purpose-by-purpose breakdown.

4Data sharing policy

Juya9 never sells your personal information to advertisers or any third party for commercial purposes. However, limited information may need to be shared in certain specific circumstances.

Who We May Share Your Data With:

• Payment Processor: Only the minimum necessary information is shared to verify transactions with bKash, Nagad, and Rocket.
• KYC Partner: With a licensed KYC provider for identity verification.
• Cybersecurity Services: For fraud detection and prevention.
• Law Enforcement: Only the minimum necessary information is disclosed in response to a court order or lawful government request.
• Auditors & licensing authorities: Upon request from a regulatory authority to maintain licensing compliance.

5Data Protection Measures

Juya9 has put in place strict technical and organizational measures to protect user data — all in line with international security standards.

• SSL/TLS Encryption: All data transmissions on the website and app are protected with 256-bit SSL encryption.
• AES-256 storage encryption: All sensitive data stored on our servers is kept in an encrypted state.
• Two-Factor Authentication (2FA): Two-factor authentication via OTP can be enabled for login.
• Firewall & DDoS Protection: Advanced systems are active at the server level to prevent cyberattacks.
• Limited access policy: Only designated juya9 staff with relevant responsibilities are permitted to access the necessary data.
• Regular Security Audits: A dedicated third-party expert team regularly tests the system for vulnerabilities.
• Automatic logout: Sessions automatically end after a period of inactivity.

6Cookies & tracking technologies

Juya9 uses cookies and similar technologies on its website and app to help improve your experience. The types of cookies and their purposes are listed below.

7Your rights

You have a number of rights over your data on the juya9 platform. To exercise any of these rights, please contact our Help Center.

• Right to Know: If you'd like to know what data juya9 holds about you, we'll send you a full report within 30 days.
• Right to Rectification: If any of your information is incorrect, you can update it through Account Settings or by contacting Support.
• Right to Erasure: Upon requesting account closure, all data beyond legal obligations will be deleted within the designated timeframe.
• Right to Restriction of Processing: You may request that we limit how your data is used for specific purposes.
• Right to Portability: You may request an export of your data in a readable, portable format.
• Right to Object: You can object to marketing communications or profiling at any time.

8Data Retention Period

Juya9 does not retain user data longer than necessary. However, certain information must be kept for a specified period due to legal obligations.

• Account Data: For the duration of account activity and 5 years after closure (for legal compliance).
• Transaction Records: Up to 7 years, in accordance with financial regulatory guidelines.
• KYC Documents: 5 years after account closure.
• Support Conversations: Deleted 3 years after last contact.
• Analytics data: Automatically deleted 13 months after collection.

9Minors' Data

Juya9's services are strictly for users aged 18 and above. We do not knowingly collect any data from minors.

• Date of birth is verified at the time of registration.
• If a minor has registered an account by mistake, it will be closed as soon as it is detected and all associated data will be deleted.
• If parents believe their child has an account, please notify our Help Center immediately.

10Policy changes

Juya9 may update this Privacy Policy from time to time. When changes are made:

• Advance notice will be sent to your registered email address.
• The "Last Updated" date at the top of this page will be updated accordingly.
• Push notifications will also be sent for significant changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

For any questions or concerns regarding the Privacy Policy, support@juya9.myWrite to us or contact us via Live Chat.